jrecord, Author at SUSE Communities

November 20, 2014 11:46 am

8,264 views

SCA Pattern Development

The Supportconfig Analysis (SCA) Tools are support features that analyze supportconfig archives for known issues with the purpose of reducing problem resolution time. The SCA Tools require patterns and comes with a wide variety of existing patterns. However, you may want to include your own troubleshooting patterns for your specific environment, or to contribute back […]

Categories: Technical Solutions

By: jrecord

May 14, 2008 12:37 pm

8,580 views

Creating a Central Supportconfig Repository

Overview FTP Server Configuration Host Configuration Conclusion Overview The supportconfig tool gathers system information to troubleshoot problems and reduce resolution time. The troubleshooting process is enhanced when you can compare a working server to a broken one, especially when you can compare the working and broken states of the same server. One challenge is, the […]

Tags: Supportconfig, Troubleshooting

Categories: SUSE Linux Enterprise Server, Technical Solutions

By: jrecord

February 7, 2008 10:42 pm

13,059 views

Troubleshooting a supportconfig Hang

Problem On occasion the supportconfig will hang when gathering data. The supportconfig is just a bash script that runs system commands. There are times that a command is executed at an inappropriate time, causing a hang condition. However, this is rare. Most of the time, the supportconfig just identifies a problem you already have with […]

Tags: Supportconfig, Troubleshooting

Categories: SUSE Linux Enterprise Server, Technical Solutions

By: jrecord

July 27, 2007 3:26 pm

47,724 views

Recovering a Lost LVM Volume Disk

Contents: Overview Server Configuration Disk Belonging to a Volume Group Removed Corrupted LVM Meta Data Disk Permanently Removed Conclusion Overview Logical Volume Management (LVM) provides a high level, flexible view of a server's disk storage. Though robust, problems can occur. The purpose of this document is to review the recovery process when a disk is […]

Categories: SUSE Linux Enterprise Server, Technical Solutions

By: jrecord

June 21, 2007 9:48 am

11,797 views

Troubleshooting the SLES10 Boot Process

Overview When a server fails to boot, a critical situation is at hand. The purpose of this document is to provide a quick reference guide to narrow down the cause of a failed boot and get the server back up as quickly as possible. It is based on SUSE Linux Enterprise Server 10 (SLES10). Troubleshooting […]

Author: jrecord

SCA Pattern Development

Creating a Central Supportconfig Repository

Troubleshooting a supportconfig Hang

Recovering a Lost LVM Volume Disk

Troubleshooting the SLES10 Boot Process

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