LOTTE Department Store shapes outstanding services with faster business insights

“Compared to other Linux distributions, we discovered that SUSE Linux Enterprise Server for SAP Applications is by far the easiest to deploy and configure — and once deployed, the SUSE solution also wins out in terms of stability.” Seo Jun-hyeok, Technology Manager, Consulting Team, LDCC.

To help keep operations running smoothly and deliver frictionless customer experience, South Korea’s largest department store brand, LOTTE Department Store, is increasingly dependent on its IT systems. Its parent organization, LOTTE Group, had relied on SAP solutions to drive core business processes for many years, and the launch of SAP S/4HANA presented an opportunity to build on these capabilities.

To unlock the benefits of real-time insights while ensuring rock-solid reliability, the LOTTE Group’s IT organization (LDCC) selected SUSE Linux Enterprise Server (SLES) for SAP Applications to host its new SAP business systems. The objective was to achieve 100% availability for mission-critical SAP S/4HANA services and to enable the company to harness up to 100x faster reporting.

As part of a wider digital transformation initiative, LOTTE Group initiated a groupwide transition to SAP S/4HANA. The next-generation ERP will become the single, central platform for financial accounting for all group subsidiaries and provide a basis for tighter process integration.

After thorough evaluation of leading server platforms, SUSE was selected as the foundation for the new SAP S/4HANA solution. SLES for SAP Applications was discovered to be by far the easiest solution to deploy and configure, as well as the most stable and best solution. The platform was chosen to support companies across the entire group, including LOTTE Department Store.

Supporting a hybrid-cloud architecture

Working with SUSE, LDCC sized, tested and deployed its new SAP S/4HANA environments on SLES for SAP Applications. The SUSE solution is configured to support the company’s hybrid storage architecture, incorporating storage resources at its on-premises data centers and in the public cloud.

SLES for SAP Applications has delivered 100% uptime for mission-critical SAP S/4HANA services with flawless stability. As LOTTE Department Store moves ahead with its digital transformation, companies across the extended enterprise are now reaping the benefits of rapid access to business insights and are able to accelerate business intelligence reporting by up to 100x.

The team has enjoyed significant performance improvements for end-user analytics reporting tasks, many of which now complete tens or even hundreds of times faster than before. The switch from SAP ERP to SAP S/4HANA has allowed leaders to make faster, better-informed decisions. These enhancements aren’t limited to business intelligence reporting: one subsidiary cut its month-end closing process from several days to just a few hours.

Equipped with real-time insights into business performance, LOTTE Department Store is in a stronger position than ever to deliver high-quality services that delight customers and foster their loyalty. There is also confidence from a LOTTE Group perspective that it has the secure, stable, and future-ready platform to support its ongoing digital transformation.

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