Maintaining SUSE Linux support during the pandemic

The global pandemic and resulting government shelter-in-place or quarantine measures to limit the spread of the COVID-19 virus have shifted the priorities of IT organizations away from non-critical maintenance and upgrades. Unfortunately, the planned end of General Support date for SUSE Linux Enterprise Server (SLES) 12 Service Pack 4 happens to be in the middle of this crisis. At SUSE, we understand the strain the current environment is putting on your IT operations so we have an option to help you keep your systems supported and secure.

General Support for SLES 12 SP4 ends on June 30, 2020. Normally, organizations would either upgrade to a SLES service pack/version that still has full support or purchase up to 3 years of Long Term Service Pack Support (LTSS). Available today, organizations with current subscriptions of SUSE Linux Enterprise Server 12 SP4 are eligible to receive continued access to patches and updates in the LTSS repositories free of charge for 3 months starting July 1, 2020, through September 30, 2020. Platforms included in this offer are x86-64 and IBM Z/LinuxOne. This gives IT teams more time to complete upgrade plans and evaluations at a time when staffing is limited and the focus is on keeping the business operational.

To take advantage of this option, you must contact your SUSE sales representative, reseller, or platform partner so that SUSE can update your subscription information. To see a complete list of General Support and LTSS dates go to www.suse.com/lifecycle.

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