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Every March, we commemorate the achievements and progress in the struggle for gender equality. And on March 8th, the world joined hands to celebrate International Women’s Day. This year, we honor the past, present, and future of women and their vital roles within society. As the sponsor for this month’s Global Engagement theme and employee network lead for SUSE Women in Tech, I aim to create a secure space where women at SUSE can confidently express themselves, share their accomplishments, and speak openly about their experiences.  

This year, the Women in Tech network partnered with SUSECares for SUSE’s #EmbraceEquity campaign. SUSECares is SUSE’s philanthropic giving program that empowers our people to volunteer their time and direct corporate donations to non-profit organizations and charities of choice. We chose to support AHBAP – a non-governmental organization (NGO) driving relief, aid, and support efforts in Turkey by providing people affected by the recent earthquakes with housing, food, medicine supply, and more. In addition, we were fortunate to have a member of AHBAP host an internal discussion of the recent tragedies in Turkey and Syria and how SUSE employees can contribute and give back.  

Each week in March, we hosted various internal and external guest speakers in line with our “In Conversation With” series, centered around this year’s International Women’s Day theme: #EmbraceEquity.  

Kicking off the first day of Women’s History Month was a conversation between myself and software engineer turned author and screenwriter Susan Rigetti. We discussed how her infamous blog post led to her being named one of the “Silence Breakers” whose voices launched the cultural #MeToo movement, eventually becoming one of TIME’s 2017 People of the Year. This event set the tone for the rest of the month, as it cultivates an environment within SUSE where everyone should continue to speak up and give a voice to those who cannot speak up for themselves. I was so fortunate to be a part of this event and work with Susan behind the scenes, as she was such a joy to work with in creating this event.  

Next, we had our first ever “SUSE Women’s Panel” featuring April Moh, Chief Marketing & Communications Officer, Christine Ashton, Chief Information Officer, and Denise Schannon, Senior Director of Engineering for Rancher, moderated by Shelby Park, SUSE Services Delivery Manager and part of the Women in Tech Steering Committee. Together, they gave advice, shared their experiences as female leaders in Tech, and discussed how they #SUSEEmbraceEquity.  

Our first internal event was a robust conversation about care equity between Amber Washington, SUSE’s Services Engagement Manager, and Amy Fredricks, Customer for Life Program Manager. They spoke about Amy’s experience with finding her cancer and how she advocated for her treatment. 

Next was “In Conversation with” Tia White, the General Manager of AI and Machine Learning at Amazon Web Services, and Lynne Chamberlain, President and Chief Executive Officer at Rancher Government Solutions. During this riveting discussion, Tia spoke about her career in helping companies harness the power of disruptive and emerging technologies. She shared the importance of mentorship, sponsorship, and allyship for women, Black, and Brown people in and out of the workplace. Tia openly shared her strategies for managing her work and personal life and provided valuable tips and insights to our audience based on her own experiences.   

To close out March, leadership coach Marion Chapsal and Amy Sanford, IMO / EMPO Program manager, hosted an internal discussion around understanding your critical inner voice and thoughts while strengthening the voice of inner sage and champion. 

While I sat on the West Coast, I was excited to see how our SUSE Asia-Pacific and Japan teams celebrated International Women’s Day in their way! Dawn Liong, HR Business Partner, shared, “As part of Diversity, Equity, and Inclusion (DE&I), it is a day dedicated to celebrating the achievements of women and reinforcing the thought of gender equality. It has become a tradition for the Asia Pacific and Japan employees at SUSE to participate and create a DE&I Statement on International Women’s Day.”  

Each guest brought unique experiences and perspectives to the month and contributed significantly to our theme of #SUSEEmbraceEquity. It is essential to pause and reflect on women’s equality’s social, economic, cultural, and political advancement and celebrate those who have tried to lead us to an equal world.  

I want to give a heartfelt thank you to every single internal and external guest speaker we had, as they spoke openly about their world and shared their deeply personal experiences, which is not an easy thing to do. Although each speaker had a different story to tell, they reiterated the importance of speaking up and showed there are various ways to raise awareness. March reiterated that no matter what action you take, everyone can work collectively to #EmbraceEquity.  

Undertaking the cloud migration of SAP S/4HANA can be difficult and face various challenges: both planned and unplanned downtime can stall business continuity and result in significant loss, and very often, a major outage is the result of accumulated minor issues that could have been identified and remediated in early stage. Enhanced security is needed to protect the data and applications, however managing a large-scale SAP environment to meet security compliance may require significant resources. Given all that, it’s critical to design and implement a robust SAP landscape with operational efficiency.

SUSE collaborates with Google Cloud Platform to safeguard the SAP landscape through the following solutions and services:

SLES for SAP Applications

SLES for SAP Applications is the leading Linux platform for SAP HANA, SAP NetWeaver and SAP S/4HANA solutions and is endorsed by SAP. It consists of the technical components to accelerate SAP deployment, minimize downtime, and increase operational efficiency. The pre-built images of SLES for SAP Applications are available in the GCP Marketplace with significant cost saving options.

Optimize SAP Workload with Auto-Tuning

saptune is a configuration tool to prepare a system to work optimally with SAP workloads by implementing the recommendations from various SAP notes. System admin can select the notes to be executed by saptune or choose one of the predefined groups – called solutions, e.g. HANA, NetWeaver, S4HANA-APPSERVER, etc. It relieves the system admin from having to collect the requirements from various SAP notes, or even having to remember which SAP notes to execute. You can even create your own predefined groups – your own solutions.

Minimize Downtime with High Availability Solutions

Besides Google Cloud’s built-in high availability features like Live Migration, SUSE offers critical High Availability solutions to enhance the SLA of SAP workloads. Two of the key components of SLES for SAP Applications are the High Availability Extension and resource agents. The High Availability Extension provides Pacemaker, an open-source cluster framework. The resource agents manage automated failover of SAP HANA System Replication, S/4HANA ASCS/ERS ENSA2, and NetWeaver ASCS/ERS ENSA1.

HANA System Replication (HSR) is a native HANA HA feature; however, its failover is not automated without the help of a 3^rd party solution. SUSE has developed solutions to reliably identify the issue and trigger the failover in a timely manner. Various scenarios including HANA scale-up and scale-out are supported on GCP. Most recently, SUSE has released a new solution to tackle indexserver failure, called Fast-Dying indexserver HA solution, that proactively checks the service state change of HANA, identifying indexserver failure and triggering failover accordingly. The result for very large HANA databases is that the recovery time from a failing indexserver is reduced from hours to minutes. The details can be found in the blog Emergency Braking for SAP HANA Dying Indexserver.

For SAP NetWeaver and S/4HANA, the HA solutions are based on ASCS/ERS enqueue replication, ENSA1 and ENSA2, respectively. SUSE’s solutions are SAP HA-Interface certified to help avoid split-brain situation when customers perform maintenance through SAP tools like sapcontrol and MMC. For the details of the benefits of the HA-Interface, please refer to this blog SLES for SAP Applications 15 is now Certified for SAP S/4HANA and NetWeaver HA-Interface Certification.

For the list of supported HA solutions for SAP, please check this one-stop reference: Supported High Availability Solutions by SLES for SAP Applications.

Lifecycle Management with SUSE Manager

SUSE Manager is a true open-source infrastructure management solution designed to simplify and secure your entire mixed Linux environment. With its help, system admins can automate infrastructure security & compliance of the entire Linux estate, ensure compliance with internal security policies and external regulations, and optimize operations and reduce costs. It supports a hybrid environment, on-prem, in the Cloud, or on the Edge.

Enhance Security without Downtime with Live Patching

No disruption during patching is another critical principal for operational efficiency. SUSE has extended support of live patching not only in kernel, but also in user space, to enhance security compliance and reduce planned downtime. OpenSSL and glibc, two dependencies of SAP HANA, are the libraries commonly affected by security vulnerabilities. Without the user space live patching, a patch on these libraries will require a system reboot. With Live Patching, customers can avoid expensive reboot (for up to 1 year) to in-memory HANA databases and other mission critical workloads.

Maximize Insights with Validation and Monitoring

Complex HA deployments can often fail because of the lack of insights. Issues may not be fixed in a timely manner, leading to outages. Configuration errors are one of the main causes behind outages. These often take the form of minor issues that snowball into a major disruption. Therefore, it’s important to have a clear view of the SAP landscape during operations.

SUSE provides solutions to identify configuration issues and drifts in the Day-2 operation. SUSE Trento provides insights into the SAP landscape to help businesses discover, monitor, and proactively fix SAP system problems with a single console.

Enhance Security with Pre-Hardened Cloud Images

To improve overall security, SUSE provides hardened images SLES for SAP Applications 15, based on combination of government and industry standards STIG and CIS, minus rules that can only be applied after instance creation. The profile pcs-hardening-sap.profile is available in the ComplianceAsCode repository. It serves as a baseline for customers to further customize depending on individual application needs. The images are available in both BYOS and PAYG consumption models on GCP.

SUSE Services

When customers need help to build a cloud-optimized SAP Environment, they can confidently rely on SUSE Services. Out of the many services that SUSE offers, the following are the most popular offerings that are highly recommended to every SAP deployment on GCP:

SUSE ASSIST: Optimization Services

This service is ideal for when you are ready to optimize your infrastructure via technical health checks, fine-tune solutions to meet new business demands or integrate new solutions. Optimization Services ensures that you continue to deliver high quality IT services after migrating to Google Cloud Platform.

SUSE Premium Support Services

Premium Support Services is an optimization offering for those enterprises that want a direct relationship with named technical professionals, who provide in-depth and custom support services for business-critical production environments. The premium services team is backed by SUSE technical support, product management, and engineering. Since SUSE Premium Support engineers are also experts in HA solutions, the service is highly recommended to any SAP customers running HA solutions.

Find Out More

SUSE GCP Alliance landing page: https://www.suse.com/partners/alliance/google/

Contact SUSE: google@suse.com

In just a few weeks, SUSE Manager 4.3.6 will be available for you to download!  While this is not a major release, plenty of new features come with it. There are many reasons to upgrade to this new release as soon as possible.  Let’s talk about a few:

Freedom of choice

SUSE Manager is the only infrastructure management solution that manages more than 15 different Linux distributions.  And with this newest release, we will add to that list with the management of all the RHEL 9 variations (Rocky Linux, Alma Linux, RHEL 9) and of course support our very own, and latest, SUSE Linux Enterprise 15 SP5.  So if you are running your business critical workloads on SUSE Linux Enterprise Server (SLES), or even if you are not running any SLES at all, isn’t it time you had a single management solution for all your distributions that you can manage from a single console?  As we like to say SUSE Manager manages ANY Linux, ANY Where, at ANY Scale.  Take charge of your IT infrastructure with SUSE Manager and experience real freedom!

Security taken seriously

Security is no laughing matter and understandably so.  According to the IBM Cost of a Data Breach 2022 Report, the average cost of a data breach in the United States is $9.44M – almost twice the global amount of $4.35M.  And, when you consider more than 60% of breaches can be prevented with good patching habits, having an IT management solution that manages all your Linux infrastructure becomes invaluable.

SUSE Manager is that solution.  From automated CVE updates to the ability to scan against SCAP profiles using OpenSCAP, SUSE Manager practically automates security for you.  Use Prometheus and Grafana to monitor your entire infrastructure in real-time and visually display results.  Automate Patch Management and take advantage of Live Patching, in SUSE Linux Enterprise, to minimize downtime.  It’s all available in this single solution.

With this new release, we enable you to install Program Temporary Fixes (PTFs) directly from your SUSE Manager console.  That means no more manually patching servers – saving your admins valuable time.

If your company is taking security seriously, it’s time to upgrade to a better IT Management Solution – SUSE Manager.

Extended support

Who among us has the time to continually update a system?   Yet to get the support, you need to upgrade.  It’s quite a conundrum!  Well, check this out – The SUSE Manager 4.3 series will be supported until June 2025 (Which includes 4.3.6 and upcoming updates).  That means if you upgrade today, you’ll get access to our outstanding Technical Support for more than two years!  This also gives you time to experience our upcoming release of SUSE Manager 5.0, which will have many, new innovative features to make infrastructure management even simpler!

All the updates, patches, PTFs, and new features will be readily available to you with 4.3.6, and even more coming with the upcoming maintenance updates.  And if you are still running 4.2, it’s time to upgrade as support ends October 31, 2023.  And updating from 4.2 to 4.3 is super simple – something that can be completed in less than an hour (depending on the size of your database).

Stay tuned as we’ll have a blog dedicated to upgrading from SUSE Manager 4.2 to SUSE Manager 4.3 in the upcoming weeks.

Management in the cloud – coming soon

SUSE Manager has always been available in the cloud as a Bring Your Own Subscription (BYOS).  Our big news is the introduction of SUSE Manager 4.3.7, we will be offering SUSE Manager as a PAYG offering in the AWS marketplace (followed later by releasing PAYG with Microsoft Azure and Google Cloud).  This allows you to manage infrastructure from the cloud on your terms.

PAYG provides many benefits to you – including the ability for metered usage, scalability on your terms, and single billing from your cloud provider.  More on these options will be featured in a future blog.

Better together – SUMA and Services

Are you ready to get started, but looking for help?  We’ve got the perfect solutions for you.  SUSE is announcing packages to help you reduce your time to production!

Three levels of packages, provide an option for every sized business – but every package includes SUMA subscriptions, SUSE consulting, and eLearning subscriptions.  The enterprise and SAP solution also include access to Premium Support Services – our white glove technical support.  Please see the table below and contact your account executive for more information.

This is an exciting time for the SUSE Manager team.  As we get closer to the official launch, we’ll be publishing blog posts on some of the most interesting features of our new release.

And of course, stay tuned for more information on SUSE Manager 5.0 – the next generation of SUSE Manager.

SUSE South Africa hosted its first Partner Summit of the year in Johannesburg. The event generated a lot of interest from both existing and new partners. Magda Hanekom, Partner Executive for SUSE Sub Sahara Africa, opened the event detailing the new GTM set-up, which has been segmented into two focus areas: Enterprise Container solutions, headed in the region by Dharam Juggath, and Business Critical Linux, by Caleb Sibeko.

Dharam explained how the Enterprise Container solutions, offered many differentiators that makes the technology a clear choice for enterprise. Aslam Raffe, Customer Success Manager, stepped in to cover the Business Critical Linux segment, highlighting why over 70% of SAP workloads currently run on SUSE.

Melissa Crute, from the Partner Success team, walked through the SUSE Partner Program, discussing the certifications for partners, as well as the benefits. Training and skills development were seen as priorities within the community, and Magda Hanekom further expanded on the skills shortage, proposing a graduate program that was welcomed by the partners.

Mike Roberts, Technology Consultant, discussed how services and consulting formed a vital part of many SUSE solutions, and how offerings like SUSE Quick Start could add additional value to an offering. These service offerings streamline the process and ensure customer satisfaction and trust.

The event also allowed us to discuss how we are seeing container management using Rancher Prime transform the way companies are gaining competitive advantage and realising cost savings. There are numerous success stories in the region including;

• Capitec, one of South Africa’s leading retail banks. During the pandemic it saw demand for its online services grew by 60%. Using Rancher Prime they managed to accelerate the transition to the cloud in super quick time to meet demand. Click
• Allan Gray one of Africa’s largest privately-owned and independent investment management companies Facilitating its new microservices centric architecture, Rancher Prime provided the ability to scale at speed. Click

During the networking session, various conversations around the graduate program and training, it also highlighted the relevance of certifications for MSPs. It not only enables them to gain the skillset, but also build demos and the environment for PoCs. This extra knowledge ensure they can meet and exceed customer SLAs and position themselves in a competitively to take a good share of the market potential.

From the feedback received, the SUSE Partner community certainly saw huge value in this event and would like to see more events like this on the calendar to collaborate.

In just a little more than a week, the open source communities will be gathered in beautiful Vancouver, Canada for the Linux Foundation’s Open Source Summit.  And as the world’s largest independent open source company, SUSE is thrilled to be a Gold sponsor.

The Open Source Summit is an opportunity for developers, technologists, community leaders and champions to come together to learn, collaborate, and innovate.  Put simply: it is the place to be if you are doing anything with open source.  Given that the Linux Foundation estimates that there are currently more than 850 active projects with more than 777 million developers, we hope to see you there!

Visit our booth for innovative open source solutions!

SUSE is excited to sponsor OSS and a proud and active member of many open source communities!  We will have experts at the booth showcasing how you can solve your digital challenges with innovative solutions. Come visit us at Booth G6 and:

• Take advantage of the opportunity to get live demos of our technologies – tailored to solve your business challenges.
• Get a sneak peek into the next releases of SUSE Linux Enterprise 15 and SUSE Manager 4.3 focused on security.
• Learn about our new open source, innovative project called the Adaptable Linux Platform (ALP) and how we are baking in confidential computing capabilities.

In addition, each day we will be giving away a different color of our beloved chameleon, Geeko.  And don’t forget to enter to win our grand prize: a Meta Quest 2 VR System!

Attend our session on confidential computing!

If you are interested in securing your infrastructure and your cloud data in use, you won’t want to miss this special session given by our very own Vojtěch Pavlik, General Manager, Business-Critical Linux at SUSE. Vojtech will be talking about advances in Confidential Computing.

Confidential Computing safeguards data in use without impacting business-critical workloads.  SUSE is at the forefront of developments in open source security, from secure software supply chain to Linux security to secure containers to Confidential Virtual Machines.

Vojtech’s session will focus on SUSE’s involvement in Confidential Computing efforts  – including what we are building into our new Adaptable Linux Platform — from the core to the cloud to the edge.

Session Info:

Date:  Wednesday, May 10

Time: 3 :00pm – 3:40pm

Location (Room): CloudOpen Agenda – 116-117 – Level 1

At SUSE, we believe every business is on a journey of digital transformation.  And, doing business in a digital economy demands agility. But as enterprises race towards being agile, they must also secure their infrastructure and protect their data.

SUSE provides one of the industry’s most secure, certified, and compliant Linux platforms. And we do that with the highest levels of security and supply chain certifications.

Come visit us at Open Source Summit to find your security solution; we’ll be waiting for you!

SUSECON 23 Registration is LIVE!!
SUSECON 23 is being held at the beautiful Westin Grand Munich, 20-22 June.

I visited this venue just a few weeks ago. It is a beautiful location and situated a short distance from the heart of Munich. The area around it offers a wonderful variety of restaurants (my scale at home proves that I took advantage of several of them – great Bavarian food, Italian food, and more!)
I am also excited about what is being offered at SUSECON. It will provide technical and business breakout sessions, Hands-On labs, face to face time with technology experts and enthusiasts, free certification exams, festive traditional Bavarian experiences (did someone say, “Beer!”?) and more!
Early bird pricing is being offered, so secure your spot, and take advantage of Early Bird pricing, by clicking below to register now!
See you soon in Munich!

For over 20 years. SUSE and Microsoft have collaborated on innovative solutions that have enabled organizations to improve operations and increase efficiency, saving both time and money.
Both SUSE and Microsoft will be at SAPPHIRE Orlando 2023 delivering not-to miss sessions that will highlight the importance of transforming your business by migrating to SAP S/4 HANA in the cloud.

The SUSE session: May 17, 10:00 am – Three Keys to Successfully moving your on premise SAP Solutions to the Cloud.
The Microsoft session: May 17, 2:00 pm – Transform Business by Modernizing your SAP Landscape in the Microsoft Cloud

 Join us for the sessions, meet our executives, network and learn how to grow and transform your business at SAPPHIRE Orlando

SUSE Booth #402

For over 20 years, SAP and SUSE have delivered innovative business-critical solutions on open-source platforms, enabling organizations to improve operations, anticipate requirements, and become industry leaders. Today, the vast majority of SAP customers run their SAP and SAP S/4HANA environments on SUSE.

Meet the SUSE team.

SUSE is a Platinum Plus sponsor. Take advantage of one-on-one time with SUSE experts and subject matter experts to share your needs and learn how we can help. Don’t hesitate to visit SUSE booth #402.

Topics include:

• Security – Secure your SAP infrastructure with built-in security features for on-premises, hybrid, and cloud environments.
• Cloud Migration – Let us help you navigate the decision-making process of migrating to the cloud, even if you haven’t decided to move yet.
• Automation – Learn how you can leverage automated management of your data center at a massive scale.
• High Availability – See how SUSE helps you achieve near-100% uptime for your SAP HANA systems with our tailored SAP solutions.

SUSE Session: Three Keys to Successfully Moving Your On-Premises SAP Solution to the Cloud (PAR115)

Wednesday, May 17, 2023, 10:30 a.m. – 10:50 a.m.

The move to the cloud has been underway for more than a decade. Each company is unique, but there are common challenges when migrating your SAP solution landscape to the cloud. Discuss the benefits, security, ROI, and even some surprises associated with adopting SAP S/4HANA Cloud.

Brent Schroeder – Head of the office of the CTO, SUSE

Let’s get together and have some fun.

May 16, Happy Hour – refreshing, delicious beverage

Where: SUSE booth #402

When: During Happy Hour on the show floor.

May 16, Dell customer reception sponsored by SUSE.

Where: The Pub Pointe Orlando | 9101 International Dr. | Orlando, FL 32819

When: 8:00 p.m. – 11:00 p.m. ET

Registration: register here: https://events.dell.com/MLRDxL

May 17, Snack Time – Get through your long day with ice cream.

Where: SUSE booth #402

When: after lunch

We are looking forward to meeting you.

SUSE Linux Enterprise Server for SAP applications is endorsed by SAP

The idea behind Endorsed Apps is to make it super easy for SAP customers to get up and running with SAP. It helps to easily identify the top-rated partners and apps that are verified to deliver outstanding value. These solutions are tested and premium certified by SAP with added security, in-depth testing, and measurements against benchmark results.

Find more information on the SAP Store

Contact Us

If you have any additional questions, please don’t hesitate to contact us @ sapalliance@suse.com 

We look forward to seeing you at SAP Sapphire on May 16–17, 2023.

Kubernetes has reached an interesting point in its lifecycle where it is now the default choice to run business-critical applications across varied infrastructures, from virtual machines to bare metal and in the cloud. This, combined with the evolving need for a single pane of glass to centralize and manage infrastructure and application deployments, has required IT teams to focus on a stable, reliable and extensible platform that can scale on demand.   

At SUSE, our product direction and strategy are driven by deepening our understanding of our users and customer needs. In a post-Covid-19 world, achieving Kubernetes nirvana became the primary goal for IT teams, focusing on stability, reliability and extensibility driving usage and purchase behavior. To help understand how we solve this problem most effectively, we got back to the basics.   

With the support of our users and our customers, we kicked off ‘Project Snow Cow’ – our hat-tip to the mythological status of Snow Leopard in the Apple community as the catch-all referring to stable software from “the good old days” of Mac and moved forward with building a prioritized delivery plan to make Rancher more stable, reliable, extensible and scalable on demand.   

Project Snow Cow became the bedrock of our v2.7.x releases. Starting with Rancher v2.7.0, we fixed 132 bugs and made over 40+ product changes over the week of Thanksgiving 2022. Rancher v2.7.1 came in next in January 2023 with dedicated security fixes to improve our overall security posture.   

And now Rancher v2.7.2, released in April 2023, took the crown with 204 total resolved issues involving 140+ bugs and 40+ product enhancements, including production-grade GA support for Kubernetes 1.25, AKS 1.25 & GKE 1.25. To facilitate effective usage of K8s 1.25, Rancher v2.7.2 also adds a new custom resource definition (CRD): PSA configuration templates. These templates are pre-defined security configurations that you can apply to RKE and RKE2/K3s clusters out of the box. A lot of goodness is packed into one!  

Building on the success of ‘Project Snow Cow,’ which focused on stability and reliability, our feature teams started adding the desired levels of extensibility with the introduction of UI extensions that can layer independently on top and allow you to scale up and have a single pane of glass management view across all your cloud native tools, from container application development to container security and deployment.   

These UI extensions were first introduced in v2.7.0 and now allow for a true plug-and-play model into the Rancher platform to accommodate policy management, security and audit compliance use cases, among other things. Alongside v2.7.2, we now offer a Kubewarden extension for Rancher that makes it easy to install Kubewarden into a downstream cluster and manage Kubewarden and its OPA-based policies right from within the Rancher Cluster Explorer user interface. You can see how we build extensions in the upcoming Global Online Meetup on May 3, 2023, at 11 am EST. 

Evolving the Rancher Prime Subscription 

In line with Rancher v2.7.2, I am excited to also announce the next iteration of the Rancher Prime Subscription; Rancher Prime 1.1. The subscription allows customers to extend the benefits of the Rancher Platform to now get a trusted, private registry download mechanism for their entire Kubernetes Management stack. This trusted delivery mechanism and our SLA-backed support model ensures upstream changes and disruptions can be insulated for production environments ensuring changes like the recent deprecation of PSPs in Kubernetes 1.25 and the move to PSA can be minimized dramatically. It also allows customers to extend their SLA-backed support confidence to cover ancillary cloud-native tools like Kubewarden (OPA Policy Management) & Elemental (OS Management) UI extensions in Rancher.   

Customers also now get access to the Rancher Prime Knowledgebase, a curated, contextually relevant set of self-service material through the SUSE Collective that gives you direct access to Kubernetes cheat sheets, scalability documentation and white-glove onboarding guidance. Through the Collective, you can also request Product Roadmaps and engage in peer discussions to help accelerate your cloud native journey.   

What’s next?  

If you haven’t already, we encourage you to join the party and test-drive Rancher v2.7.2. Project Snow Cow has a few more releases coming up and that will ensure Rancher at scale is performant. On the Rancher Prime side, customers can expect to see more supported extensions and LTSS options coming in the next iteration. If you are seeking to get more value from your Rancher deployment, get in touch with our team to learn more.   

Remember to stay tuned for updates via our Slack and our GitHub page.