Risks and Opportunities for Enterprise Applications of AI Personal Assistants

When it comes to boosting productivity, AI personal assistants do much more than transcribe meetings. Personal assistant capabilities help teams uncover or discover information within mountains of text and files, quickly generate new, purposeful content that resonates with a variety of audiences, and perform increasingly robust service and support functions made possible only through conversational AI.

While many teams already benefit from all the value AI personal assistants provide, organizations that operate within tightly regulated industries — think finance, or healthcare, for instance — should remain cautious when adopting AI assistants as part of a SaaS-based AI solution. In many cases, the data you put into these solutions becomes the data used to train the underlying LLM.  The potential for your IP or customer data to leak beyond your “four walls” becomes problematic for your business.

In addition, the proliferation of so-called “shadow IT” now encompasses “shadow AI,” and it all puts organizations’ highest value data and IP at risk of exposure to the general public or malicious actors. It’s not the right way to do AI.

Deploying a private AI platform allows organizations to adopt generative AI use cases like personal assistants, and extend productivity gains throughout an enterprise securely. Private AI platforms protect your business from mishaps like data leakage. Additionally, if that platform is also built with full observability and industry-specific security requirements, your line of business leaders will have access to the productivity gains with AI solutions without the risks. 

Private AI solutions offer all the control, visibility and scalability of enterprise AI within a rapidly deployed, on premises, hybrid or cloud-hosted deployment. If that platform can also be deployed in an air-gapped environment, your data is ensured to stay within the confines of your company. Perhaps more importantly, they also allow organizations to gain greater efficiencies using the proprietary information and data that means the most to their business or bottom line. Here’s how teams can advance innovation and improve productivity using safer AI personal assistants delivered through a private GenAI solution.

Knowledge Discovery with AI

Where employees, customers or other users must rely on search capabilities to uncover insights and information from wide swaths of files and varieties of data types, the transformative power of context-aware knowledge discovery and retrieval cannot be overstated. 

AI solutions help organizations speed up the time it takes to uncover untapped or otherwise unobserved information that advances innovation, and provides an edge on the competition, pushing time to retrieval down from days or hours to minutes or seconds. 

Teams can streamline research and data analysis by pulling and analyzing only relevant information or trends, a critical time-saver especially in data-intensive lines of business like marketing or research. Private GenAI platforms allow safer provisioning of such capabilities within an air-gapped environment and eliminate the need to build costly, complex infrastructure that in turn requires more sophisticated DevOps and engineering teams to train and maintain. That’s especially important where IT talent is already at a premium — which today is almost everywhere.

Quickly Write New Text and Content

Private or enterprise AI personal assistants can also help teams generate high-quality, personalized content that improves user experience and customer engagement or attention. Using an organization’s proprietary information or data, AI personal assistants craft customized text outputs for any number of use cases or scenarios. 

Where SaaS AI solutions help teams save time by creating content using public data or information — not all of it verified or free from bias — enterprise AI allows teams to create more relevant and useful content sourced from an organization’s controlled data and information. Presentation slides, sales decks, social posts, user training guides, trends analysis summaries — the list is truly endless. 

Leverage Conversational AI

Conversational AI allows organizations to provide accurate and contextually relevant responses to common — or even some uncommon —  customer and user community queries, and retrieve relevant information from an owned, private knowledge base. Those capabilities allow business to be conducted after normal operating hours, improving user satisfaction and support, and ensuring always-on responsiveness and engagement. 

How to Access AI for the Enterprise

It is possible to use AI personal assistant capabilities for business while maintaining critical data privacy and compliance, without having to build out and navigate complex AI infrastructure, or recruit and compete for high-demand AI talent. Private AI running on a secure, compliant, proven infrastructure stack — with a verified and auditable supply chain, along with required security certifications — allows organizations to unlock the opportunities of AI personal assistants, and more, while keeping private data truly private.

SUSE democratizes generative AI by providing security, control and choice, allowing enterprises to take advantage of opportunities in AI while mitigating risks. Learn more about SUSE’s approach to AI, and stay tuned for exciting product announcements coming soon.