Tag: SUSE Technical Support

When the SUSE Technical Support team provides assistance to customers, we often share a link to a directory listing with the RPM packages that address the issue. (RPM packages are utilities for managing the software packages of major Linux distributions.) These packages are called PTFs (Program Temporary Fix). Deploying them involves downloading these packages, […]

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Let's talk about Supportutils tool? Sure thing, why not! As a Technical Support Engineer in SUSE, I rely heavily on Supportutils tool which generates a file with all the configurations and logs of the system, the Holy Supportconfig File. Frankly, my job would be much more difficult without this little eminent tool and it took […]

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