Our dedicated support engineers are
Always on
We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced
When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treating You Like Family
Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.
On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.
Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.
Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.
Select a product to view the specific support offerings available to you.
|
Standard
|
Priority
|
|||
|---|---|---|---|---|
| Software Upgrades & Updates |
Yes |
Yes |
||
| Technical Support |
Unlimited |
Unlimited |
||
| Methods of Access |
Chat, phone, web |
Chat, phone, web |
||
| Hours of Access |
12x5 |
24x7 |
||
| Response Time |
2 hrs Severity 1 |
1 hours Severity 1 |
Speak over chat or request a call back.
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Partner with SUSE Global Services. The SUSE Global Services team is not just made up of product, technical and business experts. We are the team beside your team through every stage of your transformation journey.
