SUSE Manager Configuration - Bootstrap - unhandled exception

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Environment

SUSE Manager Server 4.3
SUSE Manager Server 4.2

Situation

When updating the SUSE Manager bootstrap configuration the webUI shows a "Unhandled error" message.

Checking the file "/var/log/rhn/rhn_web_ui.log" shows the following:

2022-10-19 07:55:51,403 [ajp-nio-0:0:0:0:0:0:0:1-8009-exec-2] ERROR com.redhat.rhn.manager.satellite.SystemCommandExecutor - Error encountered executing (args=[/usr/bin/sudo, /usr/bin/rhn-bootstrap, --hostname=<your_SUSE_Manager_hostname>, --ssl-cert=/srv/www/htdocs/pub/rhn-org-trusted-ssl-cert-<version>.noarch.rpm])
2022-10-19 07:55:51,403 [ajp-nio-0:0:0:0:0:0:0:1-8009-exec-2] ERROR com.redhat.rhn.manager.satellite.SystemCommandExecutor - Error message from process: 
We trust you have received the usual lecture from the local System
Administrator. It usually boils down to these three things:

    #1) Respect the privacy of others.
    #2) Think before you type.
    #3) With great power comes great responsibility.

sudo: a terminal is required to read the password; either use the -S option to read from standard input or configure an askpass helper
sudo: a password is required

Running "/usr/bin/rhn-bootstrap" via "/usr/bin/sudo" fails as there is no permission for user tomcat within the configuration.

Resolution

Ensure the file "/etc/sudoers.d/spacewalk" exists, contains the proper configuration and is called from the main sudoers file "/etc/sudoers" via the include directive:

"@includedir /etc/sudoers.d"

Cause

SUSE Manager provides sudo configuration in the file "/etc/sudoers.d/spacewalk", but either this file does not exist or is not being called from the main sudoers file "/etc/sudoers".

Disclaimer

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