Running tboot 1.8.3 causes keyboard and mouse failure

This document (7017412) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 12

Situation

Running tboot 1.8.3 on SLES 12 causes the keyboard and mouse to fail.

Resolution

This keyboard and mouse failure can be avoided by updating the SLES 12 kernel to version 3.12.48-52.27.1 or later. Alternately this issue can also be resolved by updating to SLES 12 SP1.

Cause

This bug is affected by the combination of the xhci controller and loading intel_iommu. The kernel allocates a buffer for xhci as the register defines, but the buffer is not large enough. This condition is not properly recognized by the xhci controller and iommu engine, so the iommu engine uses the wrong address 0, which results in dmar exception, and finally halts the xhci.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.