Kdump fails to capture core file due to smart array firmware bug
This document (7018384) is provided subject to the disclaimer at the end of this document.
Environment
SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)
Situation
Problem has been observed on smart array models P244br and P440Ar.
You may observe errors like this if you are monitoring kdump output:
hpsa 0000:07:00.0: board not ready, timed out
hpsa 0000:07:00.0: Failed waiting for board to become ready after hard reset
There may be "controller failure" errors in HP IML logs matching time stamps of the vmcore generation attempts.
Resolution
Cause
Additional Information
http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c05352202
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7018384
- Creation Date: 12-Dec-2016
- Modified Date:03-Mar-2020
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- SUSE Linux Enterprise Desktop
- SUSE Linux Enterprise Server
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