Do SUSE employees have a login account for my Rancher Hosted Prime environment?

This document (000020134) is provided subject to the disclaimer at the end of this document.

Resolution

When your Rancher Hosted Prime environment is first provisioned, an admin account and password are provided to you. You will be prompted to change your password when you first log in. From this point on, SUSE employees do not have a login account for your Rancher Hosted Prime environment. At your discretion, you can create an account for SUSE employees, with the permissions you feel comfortable with, to allow SUSE staff to perform troubleshooting activities. SUSE can also do a Teams or Zoom screen-sharing session to help troubleshoot any issues you have with Rancher Hosted Prime.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.