EMEA Support Business Hours for Rancher Prime

This document (000021334) is provided subject to the disclaimer at the end of this document.

Situation

Customers who have purchased a Standard Support Subscription for Rancher Prime, i.e., they have 12x5 coverage, are entitled to receive support during business hours as defined in the SUSE Support Handbook.
This document outlines the EMEA region holiday occasions when Standard Support Subscriptions will be serviced on the following business day.

Resolution

EMEA Support Business Hours as defined in the SUSE Support Handbook:
6 AM to 6 PM Central European Time - Monday to Friday

Business Hours exclude the following Public holidays for the region:

Holiday/Occasion	Date	Day
Good Friday (Easter Friday)	28th March 2024	Friday
Easter Monday	1st April 2024	Monday
Labor Day	1st May 2024	Wednesday
Christmas	25th December 2024	Wednesday
Christmas (Boxing Day)	26th December 2024	Thursday
New Year	1st January 2025	Wednesday

Additional Information

More information on the Support and Maintenance for Rancher Prime can be found here:
https://www.suse.com/support/rancher-prime/
SUSE Support Handbook:
https:/https://www.suse.com/support/handbook/

Note: Customers with 24x7 subscriptions are not affected by the information in the current document.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.