Product SLE-12-SP2-x86_64 is not available in SUSE Manager 2.1 bootstrap list

This document (7018407) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 2.1

Situation

When running the following command:

mgr-create-bootstrap-repo

the product SLE-12-SP2-x86_64 is not being shown.

Resolution

Please install the PTF available under this link:

https://ptf.suse.com/f2cf38b50ed714a8409693060195b235/sles11-sp3-susemanager-2.1/11928/x86_64/20161118

Download all rpm's to a temporary location in the server, install them with:
rpm -Fvh *.rpm

Then restart services:
spacewalk-service restart

Resync:
mgr-sync refresh

In case the mirroring is needed, use the interactive menu from this command:
mgr-sync add product

Now the product should be available in the select list (as long as the channels have already been mirrored):
mgr-create-bootstrap-repo

Cause

The product wasn't included in the code, this was fixed in a PTF.

Additional Information

While this fix goes through the maintenance process, the PTF can be used. A definite update will be eventually released.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.