Rancher Prime Hosted FAQ
This document (000020556) is provided subject to the disclaimer at the end of this document.
Resolution
General
- What is Rancher Prime Hosted?
- What do I need to provide to get started on Rancher Prime Hosted?
- Do you have a whitepaper available for Rancher Prime Hosted?
- Can I move from self-managed Rancher to Rancher Prime Hosted?
- What if I no longer want Rancher Prime Hosted to manage my downstream clusters?
- Is it possible to have alpha, beta, or release candidate (RC) versions on Rancher Prime Hosted?
- Can Rancher Prime Hosted manage my on-premise clusters running on VMWare or bare metal servers?
- Is there any limit on the number of downstream clusters or nodes Rancher Prime Hosted can manage?
- Do I have access to the Rancher Prime Hosted "local" cluster in the management UI?
- Where is Rancher Prime Hosted hosted?
- Can I have more than one Rancher Prime Hosted environment?
- What type of cluster is Rancher Prime Hosted running on?
- Does Rancher Prime Hosted provide downstream clusters?
- Can I move an existing cluster to Rancher Prime Hosted?
- How is Rancher Prime Hosted different from the open-source Rancher I can download for free?
Maintenance & Operations
- Who creates user accounts in Rancher Prime Hosted?
- How is my Rancher Prime Hosted environment monitored?
- How often is maintenance performed on Rancher Prime Hosted?
- Can the admin password be reset if I’m locked out of my Rancher Prime Hosted?
- Who upgrades Kubernetes on my Rancher Prime Hosted downstream clusters?
- Does Rancher Prime Hosted offer a support SLA?
- How often are backups taken and retained on Rancher Prime Hosted?
Upgrades & Uptime
- What can be expected during a Rancher Prime Hosted upgrade?
- How often is Rancher Prime Hosted upgraded?
- How is uptime measured for my Rancher Prime Hosted?
- Does Rancher Prime Hosted offer an uptime SLA?
Network, Security, & Logging
- What are the networking requirements for using Rancher Prime Hosted?
- Can I use my own SSL/TLS certificates with Rancher Prime Hosted?
- How to connect your Rancher Prime Hosted network to your AWS transit gateway?
- How to make a VPN connection to your Rancher Prime Hosted network?
- Can I integrate Rancher Prime Hosted with my Active Directory, SAML, or LDAP-based directory service?
- Does Rancher Prime Hosted support multi-factor authentication (MFA)?
- Are API audit logs enabled in Rancher Prime Hosted?
- Can I get a copy of the Rancher API audit logs?
- What information is stored in Rancher Prime Hosted and where is it stored?
- Do SUSE employees have a login account for my Rancher Prime Hosted environment?
- Do SUSE employees have the credentials to my “admin” account?
- Is Rancher Prime Hosted data encrypted at rest?
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:000020556
- Creation Date: 24-Jan-2022
- Modified Date:01-Mar-2024
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- SUSE Rancher
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