SMT - Enable the Informational LogLevel for Apache

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Environment

SUSE Linux Enterprise Server 11

SUSE Linux Enterprise Server 12

Subscription Management Tool 11

Subscription Management Tool 12

Situation

Enabling the informational log level for Apache on a SMT server.

Resolution

To enable additional logging, follow the following steps:

Use the editor of your preference and edit the file /etc/apache2/conf.d/smt_mod_perl.conf.In the first lines of the file you will see something similar to this:

    <IfModule mod_perl.c>
    PerlRequire "/etc/apache2/smt-mod_perl-startup.pl"
    ErrorDocument 401 /perl/errors/401
    ErrorDocument 404 /perl/errors/404
    ErrorDocument 500 /perl/errors/500
You have to add the following line:

LogLevel info
Once added it should look like this:

    <IfModule mod_perl.c>
    LogLevel info
    PerlRequire "/etc/apache2/smt-mod_perl-startup.pl"
    ErrorDocument 401 /perl/errors/401
    ErrorDocument 404 /perl/errors/404
    ErrorDocument 500 /perl/errors/500
Save the file and exit the editor.
Restart the Apache service for the change to take effect:
For SLES 11 based SMT server run:

# service apache2 restart

For SLES 12 based SMT server run:

# systemctl restart apache2.service

Once the Apache service is restarted wait for instructions from Support and when requested provide them with the following Apache log file for analysis:

/var/log/apache2/error_log

Cause

Sometimes when experiencing problems involving a SMT server, Support and Engineering will need a more detailed log information from the Apache server operations.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.