SUSEConnect: "virtual" server appears as "physical" in SUSE Customer Center (SCC)

This document (7017181) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 12
SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)

Situation

While registering a SLES 12 server via SUSEConnect using UTF setting different than "en_US.UTF-8" the server will appear as "physical" in SUSE Customer Center (SCC) even if it is a virtual machine.

Resolution

SUSE has released a patch for the SUSEConnect package:

SLES 12:

SUSEConnect-0.2.30-9.8.1

SLES 12 SP1:
SUSEConnect-0.2.32-3.1

The following steps are needed to fix the value in SCC:

install the latest SUSEConnect package
run "SUSEConnect --de-register" (or "-d") to remove the existing registration
re-register the server via "SUSEConnect -r <YourRegCode> -e <YourEMail>"

The system should then appear as "virtual" in SCC.

Cause

Additional Information

TID#7016241 explains how to change UTF setting for SUSEConnect.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.