SMT - "Cannot open file: Permission denied" errors when running the mirror or the sync operation.

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Environment

SUSE Linux Enterprise Server 11

SUSE Linux Enterprise Server 12

Subscription Management Tool 11

Subscription Management Tool 12

Situation

When trying to mirror a repository or to sync a SMT server against NCC/SCC it shows the following error:

"Cannot open file: Permission denied"

This error also applies when trying to synchronize the registration information to an external device as part of the procedure for a Disconnected SMT server.

Resolution

SMT includes a script that will verify the files/directory structure and set proper permissions and ACLs, and must be launched as root as follow:

# /usr/lib/SMT/bin/changeSMTUserPermissions.sh -y --user smt

As a requirement the system should be registered against NCC/SCC, if not, the script will show an error and will abort the operation. Because of this requirement, the script will not work on a Disconnected SMT server, in such scenario the permissions must be verified and changed manually by following these rules:

1- All directories from: /srv/www/htdocs/repo (inclusive and recursive) must have permissions: 755.

2- All files inside the directories described in rule 1 must have permissions: 644.

3- All files and directories described in rules 1 and 2 must belong (owner) to user: "smt" and to group: "www".

Cause

The mirror and/or sync process is not able to open or write a file inside of the SMT or System Registration directory structure.

Additional Information

Disclaimer

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