CVE-2019-18179 Common Vulnerabilities and Exposures

Upstream information

CVE-2019-18179 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
	National Vulnerability Database
Base Score	4
Vector	AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector	Network
Access Complexity	Low
Authentication	Single
Confidentiality Impact	Partial
Integrity Impact	None
Availability Impact	None

CVSS v3 Scores
	National Vulnerability Database
Base Score	3.5
Vector	CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	Required
Scope	Unchanged
Confidentiality Impact	Low
Integrity Impact	None
Availability Impact	None
CVSSv3 Version	3

SUSE Bugzilla entries: 1157001 [RESOLVED / FIXED], 1157523 [RESOLVED / DUPLICATE]

SUSE Security Advisories:

openSUSE-SU-2020:0551-1, published Thu Dec 7 12:55:39 2023
openSUSE-SU-2020:1475-1, published Thu Dec 7 12:55:40 2023
openSUSE-SU-2020:1509-1, published Thu Dec 7 12:55:40 2023

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub 15 SP1	`otrs >= 6.0.29-bp151.3.6.2` `otrs-doc >= 6.0.29-bp151.3.6.2` `otrs-itsm >= 6.0.29-bp151.3.6.2`	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
SUSE Package Hub 15 SP2	`otrs >= 6.0.29-bp152.2.8.1` `otrs-doc >= 6.0.29-bp152.2.8.1` `otrs-itsm >= 6.0.29-bp152.2.8.1`	Patchnames: openSUSE-2020-1475 openSUSE-2020-1509
SUSE Package Hub 15	`otrs >= 5.0.42-bp150.2.10.1` `otrs-doc >= 5.0.42-bp150.2.10.1` `otrs-itsm >= 5.0.42-bp150.2.10.1`	Patchnames: openSUSE-2020-551
openSUSE Leap 15.1	`otrs >= 6.0.29-lp151.2.6.2` `otrs-doc >= 6.0.29-lp151.2.6.2` `otrs-itsm >= 6.0.29-lp151.2.6.2`	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
openSUSE Leap 15.2	`otrs >= 6.0.29-lp152.2.3.4` `otrs-doc >= 6.0.29-lp152.2.3.4` `otrs-itsm >= 6.0.29-lp152.2.3.4`	Patchnames: openSUSE-2020-1475

SUSE Timeline for this CVE

CVE page created: Thu Nov 21 15:27:22 2019
CVE page last modified: Mon Sep 9 21:17:20 2024