Upstream information

CVE-2020-1777 at MITRE

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

SUSE information

Overall state of this security issue: Does not affect SUSE products

This issue is currently rated as having moderate severity.

CVSS v2 Scores
  National Vulnerability Database
Base Score 5
Vector AV:N/AC:L/Au:N/C:P/I:N/A:N
Access Vector Network
Access Complexity Low
Authentication None
Confidentiality Impact Partial
Integrity Impact None
Availability Impact None
CVSS v3 Scores
  National Vulnerability Database
Base Score 5.3
Vector CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required None
User Interaction None
Scope Unchanged
Confidentiality Impact Low
Integrity Impact None
Availability Impact None
CVSSv3 Version 3.1
SUSE Bugzilla entry: 1178434 [RESOLVED / FIXED]

No SUSE Security Announcements cross referenced.

SUSE Timeline for this CVE

CVE page created: Fri Oct 16 02:55:39 2020
CVE page last modified: Sat Sep 16 13:48:49 2023