This customer spotlight highlights a large US insurance company that adopted SUSE Liberty Linux to achieve stable, reliable support and updates for its Linux environment, simplify operations and reduce subscription costs as an alternative to Red Hat and Oracle. The company saw a return on investment within 6-12 months.
At-a-Glance
The feedback provided was collected and verified through a customer survey conducted by UserEvidence, an independent research firm, on behalf of SUSE.
Challenges
The company faced several challenges managing its Linux environment, including high subscription costs, maintaining stability and reliability, complex operations and a lack of reliable support. The company considered several competitors, including Red Hat and Oracle, as it evaluated its options within the constraints of budget restrictions. The company's existing Linux distributions include SUSE Linux Enterprise Server, Ubuntu, CloudOS and SUSE Liberty Linux, with an on-premises implementation supported by hardware providers Dell and Cisco.
"We chose Liberty Linux for cost savings from Red Hat and have enjoyed better support than from Red Hat, whose default answer to most issues was that they would report the issue upstream."
Solution
After evaluating Red Hat and Oracle as potential alternatives, the organization adopted SUSE Liberty Linux. The solution offers the cost savings the company requires, while also providing better support. Unlike the company's previous experience with Red Hat, where issues were often pushed "upstream" for resolution, SUSE Liberty Linux delivers more immediate, hands-on support that addresses the company's needs efficiently. The seamless integration of SUSE Liberty Linux within its existing environment ensures that operations are not only simplified but also optimized for stability and scalability. The company experienced a significant return on investment (ROI) within just 6 to 12 months after implementing SUSE Liberty Linux.