The "mgr-sync" command fails with a ProtocolError

This document (000021673) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 5.x

Situation

The "mgr-sync-refresh-bunch" job is taking a very long time to complete, up to multiple hours. Verifying by running "mgr-sync" directly from the command line, this fails:

yuni-server:/ # date; time mgr-sync -v -d 3 refresh
Fri Jan 3 10:59:57 UTC 2025
Refreshing Channel families Please enter the credentials of SUSE Manager Administrator.
Login: admin
Password:

[DONE]

Refreshing SUSE products [DONE]
Refreshing SUSE repositories

[FAIL]

Error: <ProtocolError for localhost:80/rpc/api: 500 Internal Server Error>

real 10m39.129s
user 0m0.098s
sys 0m0.028s

Resolution

Remove and re-add the organization credentials.

Cause

Suspected corruption of the configured credentials.

Additional Information

The credentials can either be removed using the WebUI or from the command line. It is needed to first enter the container with "mgrctl term" before executing the below commands.

To list the existing credentials:

mgr-sync list credentials

To delete the SCC organization credentials:

mgr-sync delete credentials

To re-add the credentials:

mgr-sync add credentials

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.