Renewing your SUSE Support Subscription.

How do I renew?

To renew a subscription, the simplest option is to place a repeat order via the same purchase route as you used before. However, you are free to select a different partner or delivery route if that is more suitable to your needs.

Where do you renew your SUSE Subscriptions?

Want to talk directly to SUSE?

Then either use our chat window or request a call back.

Request a Call

Need a SUSE partner to build a solution for?

Our Partner Locator lets you search by partner type, location, and specialization.

Partner Locator

Launch on Public Cloud?

Get started by choosing your preferred cloud service provider.

Choose a cloud provider

Microsoft Azure Amazon Web Services Google Compute Engine

Wanting to buy online?

Use the SUSE Shop to buy SUSE products online.

Buy Online Now!

Why should I renew with SUSE?

SUSE provides enterprise grade services and support on all active SUSE subscriptions within your organization. You can see your active subscriptions within the SUSE Customer Center. To make sure that your support services are continuous, you need to renew your subscriptions in time so we can guarantee you an uninterrupted service.

With a SUSE Subscription you enjoy:

Enhanced Security Protection

On average SUSE releases about 9 security patches every month. That’s over 100 per year. These allow you to proactively avoid security vulnerabilities and reduce risk.

Excellent Support Service

You can have up to 24x7x365 access to our dedicated support teams depending upon the support level you have chosen.

Check out here

Access to Increased Functionality

Enjoy access to updates and service pack upgrades that improve stability, add new features and enhance existing functionality.

Assure Subscriptions Compliancy

Avoid subscription gaps that may conflict with accepted compliance terms in your End User License Agreement (EULA) or contract terms for your installed SUSE product or services subscriptions

Once you purchase your subscription:

Your subscription keys are automatically extended. A reinstall of the subscription would not be necessary.

SUSE provides a 0-day delivery. When the order is invoiced, the renewing subscription is delivered and the support continuous. However, keep in mind that if you are ordering through a partner they may need time to process an order. So please make sure you order in time.

Get access to support and knowledge

Manage your SUSE Subscription in SUSE Customer Service

Useful FAQ’s around SUSE Support Subscriptions:

01How can I renew the subscriptions I own?

The most common way of purchasing our products is by placing an order with your reseller of choice. You can find an accredited reseller right here. If you need further information how to renew we advise you to contact your partner or email a Renewal Account Manager suse-renewals@suse.com.

02 Where can I find prices and your full product catalog?

As an open source company SUSE is working closely with the reseller community which will be able to assist you with prices. You can find a reseller near you here.

03How can I purchase additional products?

Your reseller or Renewal Account Manager are happy to help. You can find their contacts here: SUSE Partner locator and email a Renewal Account Manager suse-renewals@suse.com.

04Does SUSE offer special discounts and promotions?

Special purchasing and licensing options are available to qualified educational institutions, non-profit organizations and government entities. Qualifying customers may take advantage of special discounts via their reseller Please contact your IT partner or Renewal Account Manager for assistance.

05How can I get support?

With every active standard or priority support subscription you can get support from our technical support team. Via SUSE Customer Center you can open a Service Request. Before opening a ticket with our support team you can also have a look at our knowledgebase or community driven support forums. If you have an older version of a SUSE product then please visit product lifecycle https://www.suse.com/lifecycle/.

06 Does SUSE offer discount if subscriptions are bought for a longer period?

Indeed SUSE Subscriptions are available as one-, three- or five-year part numbers . Products bought for 3 or more years have typically a 10% discount and help you to reduce cost over a longer period and assure uninterrupted coverage and service.

07 I received an e-mail reminder from SUSE to renew products I own. What is this all about?

We want you to continue to have access to the latest product versions, patches & updates and have access to technical support if needed. Only when your subscriptions are active can you use these benefits. Therefore we have an automated process to remind customers of their expiring products in order to avoid the risk of them being out of support.

08 Where can I find the activation codes and other information of the products I own?

09 Where can I find an overview of my current subscriptions?

Your current subscriptions are maintained and visible at SUSE Customer Center (SCC). Alternatively your Partner or Renewal Account Manager can assist you in creating a clear overview.

10 What type of subscription do I need for my environment? An introduction to SUSE licensing.

Once you have purchased a product from SUSE, we will send you an email that confirms delivery to the email you provided to us on the original order. This e-mail contains automatic access to the SUSE Customer Center (SCC). SCC lets you simply access product installation media, activation codes, technical support and product updates for all your supported subscriptions.

11 When should I place my renewal order?

We recommend to place your renewal order at least 10 days before the expiry date of your subscription. This will help to ensure your services are extended on time and you can continue to use all benefits without interruption.

12 I want to change quantities of my subscriptions – what do I need to do?

Reach out to your partner or Renewal Account Manager for an updated offer.