Upstream information

CVE-2018-19141 at MITRE

Description

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores
CVSS detail National Vulnerability Database
Base Score 3.5
Vector AV:N/AC:M/Au:S/C:N/I:P/A:N
Access Vector Network
Access Complexity Medium
Authentication Single
Confidentiality Impact None
Integrity Impact Partial
Availability Impact None
CVSS v3 Scores
CVSS detail National Vulnerability Database
Base Score 4.8
Vector CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
Attack Vector Network
Attack Complexity Low
Privileges Required High
User Interaction Required
Scope Changed
Confidentiality Impact Low
Integrity Impact Low
Availability Impact None
CVSSv3 Version 3
SUSE Bugzilla entry: 1115416 [RESOLVED / FIXED]

SUSE Security Advisories:

List of released packages

Product(s) Fixed package version(s) References
SUSE Package Hub 15
  • otrs >= 4.0.33-bp150.3.6.1
  • otrs-doc >= 4.0.33-bp150.3.6.1
  • otrs-itsm >= 4.0.33-bp150.3.6.1
 Patchnames:
openSUSE-2019-973
openSUSE Leap 15.0
  • otrs >= 4.0.33-lp150.2.6.1
  • otrs-doc >= 4.0.33-lp150.2.6.1
  • otrs-itsm >= 4.0.33-lp150.2.6.1
 Patchnames:
openSUSE-2019-973

Status of this issue by product and package

Please note that this evaluation state might be work in progress, incomplete or outdated. Also information for service packs in the LTSS phase is only included for issues meeting the LTSS criteria. If in doubt, feel free to contact us for clarification. The updates are grouped by state of their lifecycle. SUSE product lifecycles are documented on the lifecycle page.

Product(s) Source package State
Products past their end of life and not receiving proactive updates anymore.
SUSE Package Hub 15 otrs Released

SUSE Timeline for this CVE

CVE page created: Sat Nov 10 06:40:25 2018
CVE page last modified: Thu Dec 11 16:05:28 2025