CVE-2019-13457

Upstream information

CVE-2019-13457 at MITRE

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

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SUSE information

Overall state of this security issue: Resolved

This issue is currently rated as having moderate severity.

CVSS v2 Scores

	National Vulnerability Database
Base Score	4
Vector	AV:N/AC:L/Au:S/C:P/I:N/A:N
Access Vector	Network
Access Complexity	Low
Authentication	Single
Confidentiality Impact	Partial
Integrity Impact	None
Availability Impact	None

CVSS v3 Scores

	National Vulnerability Database
Base Score	4.3
Vector	CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	None
Scope	Unchanged
Confidentiality Impact	Low
Integrity Impact	None
Availability Impact	None
CVSSv3 Version	3.1

SUSE Bugzilla entry: 1141431 [RESOLVED / FIXED]

SUSE Security Advisories:

• openSUSE-SU-2020:0551-1, published Thu Dec 7 12:55:39 2023
• openSUSE-SU-2020:1475-1, published Thu Dec 7 12:55:40 2023
• openSUSE-SU-2020:1509-1, published Thu Dec 7 12:55:40 2023

List of released packages

Product(s)	Fixed package version(s)	References
SUSE Package Hub 15 SP1	otrs >= 6.0.29-bp151.3.6.2 otrs-doc >= 6.0.29-bp151.3.6.2 otrs-itsm >= 6.0.29-bp151.3.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
SUSE Package Hub 15 SP2	otrs >= 6.0.29-bp152.2.8.1 otrs-doc >= 6.0.29-bp152.2.8.1 otrs-itsm >= 6.0.29-bp152.2.8.1	Patchnames: openSUSE-2020-1475 openSUSE-2020-1509
SUSE Package Hub 15	otrs >= 5.0.42-bp150.2.10.1 otrs-doc >= 5.0.42-bp150.2.10.1 otrs-itsm >= 5.0.42-bp150.2.10.1	Patchnames: openSUSE-2020-551
openSUSE Leap 15.1	otrs >= 6.0.29-lp151.2.6.2 otrs-doc >= 6.0.29-lp151.2.6.2 otrs-itsm >= 6.0.29-lp151.2.6.2	Patchnames: openSUSE-2020-1475 openSUSE-2020-551
openSUSE Leap 15.2	otrs >= 6.0.29-lp152.2.3.4 otrs-doc >= 6.0.29-lp152.2.3.4 otrs-itsm >= 6.0.29-lp152.2.3.4	Patchnames: openSUSE-2020-1475

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SUSE Timeline for this CVE

CVE page created: Mon Jul 15 10:42:29 2019
CVE page last modified: Thu Dec 7 13:26:03 2023