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Premium Support Services

Premium Support Services enhances our world-class support by providing white-glove support services which includes:

Direct access to a named technical professional
Improved response times
Access to scheduled calls
Scheduled stand-by

Details on our Premium Support Services can be found here.

Premium Support Services Subscribers have access to a Premium Support Engineer during normal business hours:

EMEA 09.00 to 17.00 (local time) Monday to Friday
Americas 08.00 to 17.00 (local time) Monday to Friday
APAC 09.00 to 18.00 (local time) Monday to Friday
Japan 09.00 to 17.30 (local time) Monday to Friday

Note: Gold and Platinum Support Service subscribers may contact their Premium Support Engineer 24x7 for mission critical, production down issues (please refer to your agreement for further information).