SUSE Logo SUSE Federal Logo Exit SUSE Federal  >
Customer Center
Account
Hello
Update Your Account
Login Create Account Update Your Account
English  
Language Deutsch English Español Français 中文(简体) 日本語 한국어 Português (Brasil)
Language Deutsch English Español Français 中文(简体) 日本語 한국어 Português (Brasil)
Shop
View Cart
SUSE Logo Exit SUSE Federal  >
Shop SUSECON 25 Customer
Federal Solutions
Back
Products
Back
Icon Linux
  • SUSE Linux Enterprise Server
  • SUSE Linux Enterprise Server

    for SAP Applications

  • SUSE Multi-Linux Support
  • SUSE Multi-Linux Manager
  • SUSE Linux Micro
Icon Cloud Native
  • SUSE Rancher Prime
  • Virtualization (Harvester)
  • Storage (Longhorn)
  • Security (NeuVector)
  • Observability
  • Application Collection
  • SUSE Rancher for SAP® applications
  • SUSE Cloud Observability
Icon Edge
  • SUSE Edge
  • SUSE Edge for Telco
Icon AI
  • SUSE AI
All Products
Solutions
Back
Foundational
  • Linux
    Linux

    Run your business-critical apps on any environment

  • Cloud Native
    Cloud Native

    Kubernetes management and cloud-native solutions

  • Edge
    Edge

    Edge computing platform

  • AI
    AI

    AI Suite platform and applications

Solutions
  • Run SAP

    Run & secure cloud and on-prem workloads

  • Public Cloud

    Accelerate and innovate across your cloud environment

  • Observability

    Rapid, full-stack visibility in under 5 minutes

  • Security

    Secure your digital enterprise

Industries
  • Automotive
  • Telecom
  • Banking and Financial Systems
  • Healthcare
  • Manufacturing
  • Retail
  • Technology & Software
  • Federal
  • Pharma
  • Energy
Support
Back
Support
  • Product Support

    SUSE Customer Center

  • Premium Support Services

    Dedicated support services from a premium team

  • Long Term Services Support

    Stay on your existing product version

  • Renew Your Support Subscription

    Partners with cloud providers

  • AWS
  • Microsoft Azure
  • Google
Services
  • Consulting Services
  • Training & Certification
  • Premium Technical Advisory Services
Resources
  • SUSE Support User Guide
  • Patches & Updates
  • Product Documentation
  • Knowledgebase
  • Product Support Life Cycle
  • Package Hub

    Community packages for SUSE Linux Enterprise Server

  • Driver Search
  • Support Forums
  • Developer Services
  • Beta Program
  • Security
Partners
Back
Partners
  • Partner Program
  • Find a Partner
  • Become a Partner
  • Login to the SUSE Partner Portal
Communities
Back
Communities
  • Blog
  • Forum
  • Open Source Projects
  • openSUSE.org
About
Back
About
  • About
  • Leadership
  • Careers
  • Newsroom
  • Success Stories
  • Investor Relations
  • Social Impact
  • SUSE Logo and Brand
  • Events
  • Merchandise Store
Contact Us
Free Downloads
 
 
 
 
JUMP TO

Support Handbook

  • Support User Guide

Types of Support

  • Types of Technical Support & What is Technical Support
  • Standard Entitlement
  • Priority Entitlement
  • Premium Support
  • Partner Support (Level 3 Subscription)
  • Support Business Hours

Scope of Support

  • What is Supported
  • What is Not Supported
  • Support and Maintenance for Rancher Prime

Severity Types

  • Severity Types

Working With Support

  • How to effectively work with support
  • Opening a support case
  • Closing a support case
  • Escalations
  • Support contact numbers
  • Helpful links

Additional Services

  • Additional support options
  • Premium support services
  • Consulting services
  • Training

Support Policies

  • Support self-help
  • Language support
  • Support level definitions
  • General Information

Support contact numbers

Please note that SUSE provides Support in English language only (unless otherwise highlighted below).

Americas (English only)

  • North America Support Centre (within the United States): +1 800 971 3100 
  • North America Support Centre (outside the United States): +1 832 502 2101
  • Brazil / Latin America (Portuguese/Spanish limited to 8 am to 5 pm local business hours) +55 11 4040 9270

Asia Pacific (local language)

  • China: +86 800 810 6500, +86 400 810 6500 or +86 106 533 9240 
  • Japan: +81 5055 333 750 

Asia Pacific (English only)

  • Australia: +61 3 7034 6800 
  • India: +91 000800 919 0610 
  • New Zealand: +64 9 884 8396 
  • All other Asia Pacific Countries: +65 31 580 888 

Europe, Middle East and Africa (English only)

  • United Kingdom: +44-330-128-9340 
  • Germany: +49 911-950-365-000 
  • Spain: +34 910 48 7630 
  • France: +33-187-159-400 
  • Italy: +39-0230-456-030 
  • Portugal: +35 1211-232-020
SUSE Logo
  • Careers
  • Legal
  • Anti-Slavery Statement
  • Modern Slavery Statement
  • About
  • Communications Preferences
  • Contact Us
  • Let's Chat
  • YouTube
  • Facebook
  • X
  • LinkedIn
  • WeChat
  • Bluesky
WeChat QR
Support: Open a Support Case
© 2025 ©SUSE, All Rights Reserved Cookie Settings Privacy Policy and Cookie Policy