How is uptime measured for my Rancher Hosted Prime environment?

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Resolution

Rancher Hosted Prime currently uses Pingdom for measuring uptime. Your Rancher Hosted Prime endpoint is tested every one minute and is considered down if a response is not returned within five seconds. Pingdom tests endpoints from over 100 locations across the world. Uptime for the month is calculated by dividing the number of uptime minutes by the total number of minutes in the month. For example, in the month of May, there are 44,640 minutes (60 X 24 X 31). If there were 5 minutes of downtime and 44,635 minutes of uptime, the uptime measurement would be 44,635 / 44,640 = 99.989%. Please also refer to your Service Agreement for the legal definitions for uptime.

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