SUSE Support

Here When You Need Us

[Rancher] Does my Rancher Support cover Prometheus/Grafana deployments that did not originate from Rancher?

This document (000020464) is provided subject to the disclaimer at the end of this document.

Resolution

Support for Prometheus/Grafana is only for what is embedded in Rancher 2.x and natively used by it for the functionalities of monitoring and dashboards.

Refer Will Rancher fix the issue and release a patch, if the problem is root-caused in Prometheus and Grafana?

Where Prometheus/Grafana has been enabled from the chart in the "Library" catalog, refer Are the applications underlying the charts in the "Library" Catalog covered by Rancher Support?

Prometheus/Grafana installed by all other means that did not originate from Rancher fall outside the scope of Rancher Support and are not covered by the terms of service of a Rancher Support subscription.

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020464
  • Creation Date: 10-Nov-2021
  • Modified Date:10-Nov-2021
    • SUSE Rancher
    • SUSE Rancher Longhorn

< Back to Support Search

For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com

tick icon

SUSE Support Forums

Get your questions answered by experienced Sys Ops or interact with other SUSE community experts.

Join Our Community
tick icon

Support Resources

Learn how to get the most from the technical support you receive with your SUSE Subscription, Premium Support, Academic Program, or Partner Program.

Support FAQ
tick icon

Open an Incident

Open an incident with SUSE Technical Support, manage your subscriptions, download patches, or manage user access.

Go to Customer Center