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[Rancher] Could you illustrate the severity levels with subject lines of sample support cases?

This document (000020502) is provided subject to the disclaimer at the end of this document.

Resolution

Here are some sample subject lines by severity level:
 
Severity Level
Subject line of sample support cases
Severity 1
  1. Production cluster is down
  2. Apps in production cluster throwing '502 Bad Gateway' Error
  3. Enabled enhanced cluster monitoring and the cluster sporadically goes offline
  4. etcd not healthy in production rancher server
  5. Kubernetes ingress endpoint went unresponsive
Severity 2
  1. etcd restore failed for RKE-deployed cluster
  2. Microservices client encounters UnknownHostException in Production
  3. Network traffic routed over IPsec is super slow
  4. LDAP is intermittently failing to log in users in one of our environments
  5. DNS intermittent timeouts
Severity 3
  1. Webhook notifier not working as expected
  2. Need assistance with creating custom global roles to prevent cluster creation
  3. Problem adding new nodes to clusters
  4. Ingress timeout issue in Rancher-deployed cluster
  5. Bug: Unable to add AD groups to Rancher ACLs
Severity 4
  1. Ability to change UID and GID in docker containers on container creation.
  2. Feature Request: Show audit logs content in Rancher UI
  3. FYI: Scheduled upgrade XX/XX/XXXX XX:XXPM, request on-call assistance as needed
  4. How can I disable the creation of the Prometheus-Operator CRDs on cluster creation
  5. Understand the impact of changing IPs of worker nodes in our k8s cluster

Additional Information

Rancher Support FAQs

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:000020502
  • Creation Date: 11-Nov-2021
  • Modified Date:05-Jan-2022
    • SUSE Rancher
    • SUSE Rancher Longhorn

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