Public Cloud PAYG Migration fails zypper migration script died unexpectedly
This document (000021537) is provided subject to the disclaimer at the end of this document.
Environment
SUSE Linux Enterprise Server 15 SP4
SUSE Linux Enterprise Server 15 SP5
SUSE Linux Enterprise Server for SAP Applications 15 SP3
SUSE Linux Enterprise Server for SAP Applications 15 SP4
SUSE Linux Enterprise Server for SAP Applications 15 SP5
Situation
When running zypper migration, the following error is returned:
Receive: script died unexpectedly
# zypper migration Executing '/usr/bin/zypper patch-check --updatestack-only' Refreshing service 'Basesystem_Module_x86_64'. Refreshing service 'Desktop_Applications_Module_x86_64'. Refreshing service 'Development_Tools_Module_x86_64'. Refreshing service 'Public_Cloud_Module_x86_64'. Refreshing service 'SAP_Applications_Module_x86_64'. Refreshing service 'SUSE_Linux_Enterprise_High_Availability_Extension_x86_64'. Refreshing service 'SUSE_Linux_Enterprise_Server_for_SAP_Applications_x86_64'. Refreshing service 'Server_Applications_Module_x86_64'. Loading repository data... Reading installed packages... 0 patches needed (0 security patches) Executing '/usr/bin/zypper ref' Error retrieving metadata for 'SLE-Module-Basesystem15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Basesystem15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-Basesystem15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Basesystem15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Module-Desktop-Applications15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Desktop-Applications15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-Desktop-Applications15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Desktop-Applications15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Module-DevTools15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-DevTools15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-DevTools15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-DevTools15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Module-Public-Cloud15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Public-Cloud15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-Public-Cloud15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Public-Cloud15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Module-SAP-Applications15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-SAP-Applications15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-SAP-Applications15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-SAP-Applications15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Product-HA15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Product-HA15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Product-HA15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Product-HA15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Product-SLES_SAP15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Product-SLES_SAP15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Product-SLES_SAP15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Product-SLES_SAP15-SP3-Updates' because of the above error. Error retrieving metadata for 'SLE-Module-Server-Applications15-SP3-Pool': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Server-Applications15-SP3-Pool' because of the above error. Error retrieving metadata for 'SLE-Module-Server-Applications15-SP3-Updates': Receive: script died unexpectedly History: - [0-Success] Skipping repository 'SLE-Module-Server-Applications15-SP3-Updates' because of the above error. Could not refresh the repositories because of errors. repository refresh failed, exiting '/usr/lib/zypper/commands/zypper-migration' exited with status 1
Resolution
https://ptf.suse.com/f2cf38b50ed714a8409693060195b235/sle-module-public-cloud-15-sp3/28553/x86_64/20240823
This is the preferred resolution.
Alternative workaround:
Backdate the cloud-regionsrv-client package to major version 10.1.7:
# zypper in --oldpackage cloud-regionsrv-client-10.1.7-150000.6.108.1
Then refresh zypper and start the migration which should now proceed normally:
# zypper ref # zypper migration
Cause
This issue was introduced by a bug in cloud-regionsrv-client-10.3.0-150300.13.3.1.
Additional Information
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:000021537
- Creation Date: 23-Aug-2024
- Modified Date:09-Sep-2024
-
- SUSE Linux Enterprise Server
- SUSE Linux Enterprise Server for SAP Applications
For questions or concerns with the SUSE Knowledgebase please contact: tidfeedback[at]suse.com