Our dedicated support engineers are:
Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support. Or, connect with us online through forums, knowledgebase articles and documentation.
Experienced: When problems arise, you need to talk to a someone who can help you minimize downtime. Our support engineers have deep technical expertise built on SUSE's 25 year history.
Treats You Like Family: Our number one goal is to get you to problem resolution. We are transparent, proactive and will communicate with you openly and honestly.
SUSE Support
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Proactive Security
On average, SUSE releases 9 security pages per month. That's over 100 per year. Access them from the SCC to avoid security vulnerabilities and reduce risk.
Increased Function
Enjoy access to updates and service pack upgrades that improve stability, and add enhanced features and functions.
Excellent Support Service
Ability to access our product experts 24x7, means your business is secure. You will always have a relationship with a SUSE team that provides business value and customer satisfaction.What is included with a SUSE subscription?
Choose the subscription that best meets the needs of your business. For nonproduction and test environments, we recommend a standard subscription. For production and business-critical environments, we recommend a priority subscription.
| Select a product to view the specific support offerings available to you. |
Standard |
Priority |
|||
|---|---|---|---|---|
| Software Upgrades & Updates | Yes | Yes | ||
| Technical Support | Unlimited | Unlimited | ||
| Methods of Access | Chat, phone, web | Chat, phone, web | ||
| Hours of Access | 12x5 | 24x7 | ||
| Response Time | 2 hrs Severity 1 4 hrs Severity 2 Next Business Day Severity 3 Next Business Day Severity 4 |
1 hours Severity 1 2 hours Severity 2 4 hours Severity 3 Next business day Severity 4 |
How to Buy
Talk Directly to SUSE
Speak over chat or request a call back.
Locate a SUSE Partner
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Need more information?
Check out our whitepaper on HPC support.
Public Cloud Launch
Choose your preferred cloud service provider.
Buy Online
Use the SUSE Shop to buy SUSE products online.
Is your business meeting the needs of the digital economy?
Partner with SUSE Global Services. The SUSE Global Services team is not just made up of product, technical and business experts. We are the team beside your team through every stage of your transformation journey.
SUSE Global Services