SUSEConnect registration failed when LANG=pt_BR.UTF-8

This document (7016241) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 12

Situation

When registering a SLES 12 server installed in pt_BR language, you will receive an error similar to that:

# SUSEConnect -r <reg-code> -e <email> --debug

SUSEConnect error: NoMethodError: undefined method `strip' for nil:NilClass
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:52:in `block in output'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `each'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `reduce'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:50:in `output'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:16:in `cpus'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/x86.rb:7:in `hwinfo'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/hwinfo/base.rb:12:in `info'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/system.rb:14:in `hwinfo'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/api.rb:57:in `update_system'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:64:in `update_system'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:121:in `announce_or_update'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/client.rb:38:in `register!'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/lib/suse/connect/cli.rb:42:in `execute!'
/usr/lib64/ruby/gems/2.1.0/gems/suse-connect-0.2.14/bin/SUSEConnect:10:in `<top (required)>'
/usr/sbin/SUSEConnect:23:in `load'
/usr/sbin/SUSEConnect:23:in `<main>'

Resolution

As a temporary solution servers affected can use the LC_ALL variable set to en_US.UTF-8:

# export LC_ALL=en_US.UTF-8 

That will switch locale to en_US.UTF-8 for that specific command only and registration will be possible.

Then register your server again using:

# SUSEConnect -r <reg-code> -e <email>

Cause

Additional Information

Disclaimer

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