SUSEConnect error: SocketError: Failed to open TCP connection to scc.suse.com:443 (getaddrinfo: Temporary failure in name resolution)
This document (000020836) is provided subject to the disclaimer at the end of this document.
Environment
SUSE Manager Server 4.1
SUSE Linux Enterprise Server 15 SP2
Situation
SUSEConnect -r <reg_code> Registering system to SUSE Customer Center Updating system details on https://scc.suse.com ... SUSEConnect error: SocketError: Failed to open TCP connection to scc.suse.com:443 (getaddrinfo: Temporary failure in name resolution) dig scc.suse.com ; <<>> DiG 9.16.6 <<>> scc.suse.com ;; global options: +cmd ;; connection timed out; no servers could be reached nslookup scc.suse.com ;; connection timed out; no servers could be reached
Resolution
Ensure DNS is working.
A temporarly workaround setting up current ip instead hostname:
/etc/SUSEConnect url: <current_ip_of_scc.suse.com>
Cause
DNS server is not reachable because of several possibilities, one of these are:
1. DNS service is not listening
2. Blocked by firewall
Disclaimer
This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:000020836
- Creation Date: 31-Oct-2022
- Modified Date:05-Jan-2023
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- SUSE Linux Enterprise Server
- SUSE Manager Server
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